Frequently asked questions

Is water necessary?

Our Luxury Trailers and toilets are autonomous, they don't need water or drainage. We verify if a water supply exists in the chosen place by the client, in order to take full deposits from our base or instead, provide them with water in place of the event. In the case of Vacum modular system, each case can be studied. Please contact our Chief Operating Officer.

Is electricity necessary ?

Luxury Trailers need a 16 Amp socket (or two) near to the place where the toilets will be installed. For the Vacum Modular System, usually depends on the event. Please contact our Chief Operating Officer.

Do we provide electrical generators?

No, but we can recommend providers who can supply generators for any event.

Do we provide a cleaning service?

It is an optional service. If the customer requires additional cleaning service, we can quote it along with other services for the event.

Does the client have to bring toilet rolls?

Look and Loo provides all the supplies you'll need for your event. Toilet tissue, soap dispenser and paper hand towel (for the toilets without electric hand dryer) If you have any special requirements please contact to our sales team.

What about the sanitary residues?

All residues will be collected and taken to an authorized treatment plant with appropriate storage systems for them.

Needs: access to the place of location and delivery aspects.

Typically, we are getting used to find a good access to the place of location of the toilets, with firm, level ground. Although, if you think that access is difficult, we can arrange a site visit usually before the event to discuss the method of the delivery or other alternatives. If it is outside Madrid, we can add some extra charges (ask our commercial team). Vehicles used for deliveries and collections are vans and platform trucks.

When do you receive the toilets?

Delivery and collection is normally from Monday to Friday, although weekend delivery can be studied for special cases. We don't depend on others in this regard so we have great flexibility.

Is it necessary a previous visit to the place of location?

A pre -visit can be arranged and in this way, we will not find unforeseen at the time of delivery.

Have we have an emergency number to contact us in case of any problem?

Yes, if you have a problem after hours, simply call the telephone number of the person that will be provided at the time of delivery.

Which are the sizes of the different models available toilets for renting?

Click on the product specifications and technical information link where the dimensions of the entire range of Look and loo can be found easily.